Refund Policy

Refund Policy

Last updated: December 27, 2025

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1. Digital Product Refunds

Due to the digital nature of our software products, we have a strict no-refund policy for software purchases. Once you have downloaded or accessed the software, we cannot provide refunds.

2. When Refunds Are Available

Refunds may be considered in the following exceptional circumstances:

• Technical issues preventing software download or installation
• Software not functioning as described in the product listing
• Duplicate purchases due to system errors
• Unauthorized transactions

3. Refund Process

If you believe you qualify for a refund:

1. Contact our support team within 7 days of purchase
2. Provide your order number and detailed explanation
3. Include any relevant screenshots or error messages
4. Our team will review your request within 3-5 business days

4. Refund Methods

Approved refunds will be processed using the original payment method:

• Credit/Debit Cards: 5-10 business days
• PayPal: 3-5 business days
• Bank Transfers: 7-14 business days

5. Reseller Package Refunds

Reseller packages are non-refundable once purchased. The balance added to your account cannot be refunded, but can be used for future software purchases.

6. Contact Information

For refund requests or questions about our policy:

• Email: info@scriptshop.uk
• Support Hours: 24/7
• Response Time: Within 24 hours